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Wingecarribee Shire Council

2.7km of Water Main Rehabilitation

 

Unique Trenchless Technology Equipment

Multi purpose units provide better service for spot repairs

QUALITY POLICY

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The needs and expectations of our customers drive our aim to provide quality, cost effective solutions to pipeline rehabilitation problems.

 

Kembla Watertech Pty Ltd has implemented an Integrated Quality System in accordance with ISO 9001 that will assist in providing this service and achieving the following objectives:

 

§      To build on our reputation as the foremost Pipe Rehabilitation Company in Australia

§      To be an innovative, proactive organisation with commitment to industry best practice

§      To ensure our customers are provided with the best possible service by understanding their needs, meeting their requirements and exceeding their expectations

§      To provide timely, cost effective solutions that meet all minimum client, third party, statutory and regulatory requirements

 

Kembla is committed to achieving these objectives and has adopted a process approach to ensure the principles of our system are integrated into all activities performed by our staff.

 

Kembla Management shall ensure the continual improvement of our system through objective measurement and training and development of staff.

Kembla Watertech Pty Ltd

Integrated Management System

 

Quality Manual

 

Table of Contents

 

1         Introduction  1

1.1          Exclusions. 1

2         Company Overview.. 2

2.1          Offices. 2

2.2          Products. 3

3         Policies    4

4         Responsibility, Authority and Communication. 5

4.1          Management Commitment 5

4.2          Management Org Chart 5

4.3          Head Office Org Chart 6

4.4          Queensland Division Org Chart 6

4.5          NSW Division Org Chart 7

4.6          Victoria Division Org Chart 8

4.7          Roles and Responsibilities. 8

4.7.1         Managing Director 8

4.7.2         General Manager 9

4.7.3         Divisional Manager 9

4.7.4         OHS&R Manager 10

4.7.5         Quality Manager 10

4.8          Management Representative. 11

4.9          Management Reviews. 11

4.10        Communication. 11

4.10.1       Internal 11

4.10.2       External 11

4.11        Reporting. 12

5         Documentation. 13

5.1          Quality Manual 13

5.2          Control of Documentation. 13

5.3          Control of Records. 13

6         Planning  14

6.1          Objectives. 14

6.2          Management System Planning. 14

6.3          Environmental Aspects. 14

6.4          Legal And Other requirements. 14

7         Resource Management 15

7.1          Provision of Resources. 15

7.2          Human Resources. 15

7.2.1         Competence awareness and training. 15

7.3          Infrastructure. 15

7.4          Work Environment 16

8         Product Realisation. 17

8.1          Planning of Product realisation. 17

8.1.1         Project Plans. 17

8.1.2         Work Instructions. 17

8.1.3         Work Method Statements. 17

8.1.4         Check sheets. 17

8.2          Customer related processes. 17

8.2.1         Determination of requirements. 17

8.2.2         Review of requirements. 18

8.2.3         Contract Variations. 18

8.3          Hazard Identification, Assessment and Control 18

8.3.1         Hazard Identification. 18

8.3.2         Hazard/ Risk Assessment 19

8.3.3         Control of Hazards/ Risks. 19

8.3.4         Evaluation. 20

8.4          Emergency Preparedness and Response. 20

8.5          Purchasing. 20

8.5.1         Purchasing process. 20

8.5.2         Purchasing Information. 20

8.5.3         Verification of Purchased Product 21

8.6          Production and Service Provision. 21

8.6.1         Control of Production and Service Provision. 21

8.6.2         Validation of processes for Production and Service Provision. 21

8.6.3         Identification and traceability. 21

8.6.4         Customer Property. 21

8.6.5         Preservation of Product 21

8.7          Control of Monitoring and Measuring Devices. 21

9         Measurement, Analysis and Improvement 22

9.1          Monitoring and measurement 22

9.1.1         Customer Satisfaction. 22

9.1.2         Internal Audits. 22

9.1.3         Monitoring and measurement of processes. 22

9.1.4         Monitoring and measurement of product 23

9.2          Control of Non conforming Product 23

9.3          Analysis of Data. 23

9.4          Improvement 23

9.4.1         Continual Improvement 23

9.4.2         Corrective Action. 23

9.4.3         Preventive Action. 24

9.4.4         Incident Investigations. 24

 

Appendices

 

Correspondence between Standards. Appendix A

Company Policies  Appendix B

Environmental Aspects. Appendix C

Hazard / Risk Assessments. Appendix D

 

 

 

 

 

Picture shows how test samples of Ex lining are obtained in the filed

   
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